Title: Need Help? Contact UO Online
Course: Canvas Course Template 3 > Section: Instructor Resource: Read Me First

Need Help? UO Online provides support to ensure faculty members and instructors have the tools and resources they need to successfully facilitate technology-enhanced teaching and learning.

Faculty Canvas Support Services

UO Online Faculty Canvas Support Services are dedicated to assisting instructors and Graduate Employees with all aspects of Canvas. Whether you need help with Canvas tools, setting up your course site, or ensuring course accessibility, our team is here to support you.

Services Offered:

- Assistance with setting up your Canvas course.

- Help with merging multiple courses.

- Guidance on managing your grade books.

- Help with Roll Call, Canvas Attendance

- Support with Panopto

- Setting up your Canvas navigation, announcements, and notifications

- If the service you need isn't listed, please submit a request, and we will do our best to assist you.

In-Person Support: Visit us at our new location in PLC Room 68, 1415 Kincaid St, Eugene, Oregon 97403. We are open from 9:00 AM to 4:00 PM, Monday through Friday.

- Submit a Service Ticket
- Phone: 541-346-1942
- Email: uoonline@uoregon.edu

Let us help you maximize the potential of Canvas and elevate your teaching experience.

Instructional Design Support

UO Online Instructional Design Services offers individual consultations to help you design and develop high-quality online and hybrid courses. Our expert instructional designers can provide guidance on:

- Course design and development logistics

- Enhancing courses with Canvas and other technologies

- Synchronous and asynchronous instructional strategies and pedagogy

- Universal Design for Learning (UDL)

- Developing learning outcomes and syllabi

- Course mapping and alignment

- Best practices to enhance learning experiences

One-on-One Consultations

Schedule a consultation to discuss your specific teaching goals and create engaging, effective online and hybrid courses. If the service you need isn't listed, please contact us via email at uoonline@uoregon.edu, and we will do our best to assist you.

Media Support Services

UO Online Media Support Services provides faculty with the space, resources, and guidance to create and deliver high-quality audiovisual instruction. Our well-equipped studio in the Knight Library features a green screen, Leaning Glass, customized podiums, and more, tailored to meet your instructional needs.

Services Offered:

- Access to a green screen, Learing Glass, and customized podiums.

- Assistance with producing high-quality content for Canvas and Panopto.

- Support for media-related topics, including Panopto editing, camera presence, audio work, technical setups, and video workflow management.

- One-on-One Consultations

Scheduling and Questions:

Schedule 3-hour blocks, available Monday to Friday mornings and Monday to Thursday afternoons. To schedule or inquire about the media studio, contact Jack Kemp at jkemp@uoregon.edu.

Proctoring Services

UO Online’s proctoring service supports academic integrity by providing secure exam environments for online courses. Our Exam Center in the Knight Library offers proctoring for fully asynchronous online courses, ensuring a consistent and secure testing experience.

Services Offered:

- A secure on-campus testing environment with classroom management software and in-person proctors.

- Approval of off-campus (remote) proctors from local colleges, universities, or public libraries for students outside the Eugene-Springfield area.

Scheduling and Questions:

If you’re interested in setting up proctored exams for your online course or would like to learn more about our service, contact us at proctor@uoregon.edu.

Teaching Engagement Program (TEP)

The Teaching Engagement Program is UO’s faculty and graduate-student professional teaching development office, focused on defining, developing, evaluating, acknowledging, and leveraging teaching excellence. TEP fosters dialogue on teaching excellence, both within the UO community and in national and scholarly conversations, and contributes to shaping UO policy and curriculum renewal.

For in-person class management, please contact Teaching Engagement Programs (TEP) for teaching support via:

- TEP Directory
- Phone: 541-346-2177
- Email: tep@uoregon.edu
- Office: Straub 410