Title: T: Frequently Asked Questions (FAQ)
Course: Canvas Course Template 1 > Section: T: Week 0: Start Here

Start Here | FAQs

Having a Frequently Asked Questions Page can cut down on the time spent answering dozens of emails with the same questions. If you have taught the course before, you may have a good sense of the questions asked from year to year. But if you haven't taught this course before, we'll provide some questions you may want to start with.

Tips for Writing FAQs

- Analyze the needs of your students. You'll want to provide answers to oft-asked questions that may not be answered elsewhere, such as the syllabus. However, repeating information that can be found elsewhere can also be helpful, as not all students read everything in your Canvas site. If there are enough questions on a particular theme, perhaps there needs to be a "regular" page on the topic, a tutorial, or a task integrated into the course.
- Make sure the questions are clearly and professionally written. Questions should be well-written, use plain-language, and clearly convey both the question and answer.
- Make sure the questions are written consistently. Use the same format for the questions, such as "How do I _______?"
- Make sure you have a clear organization. You might list questions alphabetically. If you have many questions, group them into topics as well.
- Make sure the answers accurately address the question. The answers to your questions shouldn't lead to more confusion.

Suggested Questions

- How much time should I spend on this class each week?
- Where can I find [resource, course material, topic]?
- What technology do I need to be successful in this course?
- What if I have computer or Canvas problems and can't access the class?
- How can I make up missed class sessions? (if applicable)
- How will I be assessed in this course?
- Where/on what is working with other students encouraged, and where/on what should I do solo work?
- How do I access/use [3rd party tool]?
- Who should I ask about [topic]? (if multiple instructors or GEs)